Successful language support for international skilled workers

There are still too few companies in Germany recruiting skilled workers from abroad. Such was the result of a study by the Bertelsmann Foundation*. Alongside bureaucratic hurdles, linguistic barriers are the main reason for this. However, language support can be very successful if approached in the right way. Together with Duniel Cardenas-Rodriguez, Vice President Sales at online language school Lingoda, we explain how effective language support for international professionals can be implemented.

International recruitment offers numerous advantages, including linguistic ones. The supposed language barrier can prove to be an advantage, for example in nursing when dealing with patients. When nurses speak the patients’ native language, linguistic barriers can be overcome and trust strengthened.

Nevertheless, it is of course important for international professionals to learn the local language. But what exactly needs to be learned?

Learning a language is not just about grammar and vocabulary. Every language has its own communication style, which is shaped by the culture of a country. In some countries, communication is direct, while in others, a more flowery style of expression is used. These cultural nuances must also be understood and learned in order to avoid misunderstandings. The learning process therefore goes far beyond simply learning the language.

In medical or technical professions, the job-specific language that the skilled workers have to learn in another language is an additional factor. According to Duniel Cardenas-Rodriguez from Lingoda, there are specialised language courses available for this purpose, in which international professionals can easily learn the necessary vocabulary.

Language is a fundamental element of integration – within a team, but also within the country as a whole. Only through language competence can communication between colleagues work smoothly. That is why language training for international skilled workers is an essential part of the recruitment process.

Companies, clinics and institutions should therefore definitely invest in language courses for international skilled workers. “Language is the key to integration, professional communication and patient safety. Companies that offer language courses also benefit from lower staff turnover and faster recognition processes,” explains Duniel Cardenas-Rodriguez from Lingoda.

This means that you have control over how well integration works and how quickly you benefit from recruiting international professionals.

Duniel Cardenas-Rodriguez recommends offering language support for at least 12 to 18 months until the knowledge test is successfully completed. German language skills at level B2 are required for professional recognition. At this level, skilled workers can already communicate effectively. But even after recognition, language support remains important: “Sustainable results are achieved when companies view language courses not just as a one-off measure, but as an integral part of onboarding and personnel development,” says Cardenas-Rodriguez.

So, invest in the language training of international skilled workers and continue language courses even after recognition, during onboarding and beyond. This will give your employees greater confidence in communicating with patients and colleagues.

There are various options for structuring language courses, such as face-to-face courses at the company, clinic, institution or language school, or online courses. Online language courses are more flexible and time efficient.

Lingoda, for example, offers live online language courses via Zoom. This gives participants flexibility but also provides them with a direct contact person for questions. “Studies in the field of vocational language training show that digital learning models with live lessons and self-study phases lead to better exam results – especially when participants are working,’ explains Cardenas-Rodriguez.

In addition, specialist language courses in particular should be held in small groups of no more than five participants, Duniel Cardenas-Rodriguez continues. “This leaves room for individual support, practical communication and targeted feedback.”

Language skills cannot be learned exclusively in courses, even though these provide an important basis. Rather, regular practice is needed, which is encouraged through interaction with colleagues. This can take place through meetings inside and outside the company, clinic or institution.

Lingoda also recommends providing internal communication guidelines in simple language and moderating team meetings in a language-sensitive manner.

The overall company culture is also important for successful language development. Key aspects include:

• Open communication: You should create a company culture that recognises language barriers and supports language development. Every single employee can contribute to this by being sensitive to language barriers.
• Diversity: See diversity as an asset and a strength. Every language spoken by an international professional opens up new perspectives, especially when dealing with patients from different backgrounds.
• Mutual respect: Promote mutual respect and understanding within the team to enable successful integration.

Diversity is a real gift for your company, clinic or institution – especially when dealing with patients from different backgrounds. However, successful language support is essential for integration – even beyond all bureaucratic requirements such as professional recognition. Language support gives international skilled workers confidence in communicating in their everyday (professional) lives. This allows them to integrate more quickly and feel at home sooner. The chances of you being able to retain these employees increase. A win-win situation for everyone!

Source:

*Study by the Bertelsmann Foundation 2024